Social Responsibility
At 96.com, we believe that gambling should remain a form of entertainment, not a source of financial or emotional difficulties. We understand that betting and casino games can affect some players' personal lives, relationships, and financial wellbeing. That's why we are committed to encouraging responsible gaming and helping our customers maintain control over their gambling activities.
We want you to enjoy our services in a safe and responsible manner. If you feel that gambling is becoming difficult to manage, we provide a self-exclusion option that allows you to take a break from our platform.
How Can Self-Exclusion Help You?
Self-exclusion gives you the opportunity to stop gambling on 96.com for a selected period. During this time, you cannot access your account or use our betting and casino services.
Taking a break can help you reassess your gambling habits, manage potential risks, and seek professional support if necessary.
We also encourage players to contact independent organisations that provide guidance and assistance with gambling-related problems.
One such organisation is GamCare, which offers information and support to people affected by gambling.
How to Request Self-Exclusion from 96.com
If you decide to take a break from gambling, you can request self-exclusion by contacting our Customer Support team or your agent.
We offer self-exclusion for an initial period of 6 months to 5 years. Once your selected period expires, you can request an extension for another 6 months to 5 years.
To request self-exclusion:
- Contact our Customer Support team or your agent.
- Explain that you want to activate self-exclusion.
- Specify your preferred exclusion period, from 6 months to 5 years.
- Follow any additional instructions provided by our team.
- Wait for confirmation that your request has been processed.
Once your self-exclusion becomes active, it cannot be cancelled or reversed before the selected period ends. You will not be permitted to use your account during this time.
After receiving your request, we will arrange for any remaining account funds to be returned and close all accounts you hold with us in accordance with your self-exclusion request. Any bets placed before self-exclusion will be voided, as stated in our policy.
We aim to process self-exclusion requests as quickly as reasonably possible. However, some requests may require additional processing time.
During your exclusion period, we will also make reasonable efforts to prevent new accounts from being created or used by you. If any such account is opened, we will seek to close it promptly.
If you discover that you can still access our services while excluded, please contact us immediately.
Our responsibility is limited to the services we operate. We cannot guarantee that you will be prevented from accessing gambling services operated by third parties.
For greater protection, we recommend considering self-exclusion from other online and land-based gambling providers you may use.
Will My Account Be Automatically Reinstated After Self-Exclusion?
No. Your account will not automatically become active when your self-exclusion period ends.
If you want to regain access to 96.com, you must contact our Customer Support team or your agent and submit a specific request for reinstatement.
We will review your request before deciding whether your account can be reopened.
If your request is approved, a minimum 24-hour cooling-off period will apply before your account is reactivated.
We will not reinstate your account under any circumstances while your self-exclusion period remains active.
If you continue to experience gambling-related difficulties, we encourage you to extend your exclusion rather than request reinstatement.
Software for Blocking Gambling Websites
In addition to our self-exclusion programme, you can use specialised software to restrict access to gambling websites.
These tools can help you maintain your decision to take a break by blocking gambling-related content on supported devices.
One available option is GamBlock, a software solution designed to prevent access to gambling websites.
We recommend considering additional blocking tools if you want broader protection across multiple gambling platforms.
Underage Gambling
At 96.com, we strictly prohibit gambling by anyone under 18 years of age.
We take age restrictions seriously and may conduct identity and age verification checks to confirm that registered customers meet our requirements.
These checks may be completed electronically. In some circumstances, we may ask you to provide identification documents to verify your age.
If we determine that an account is being operated by someone under 18, we will close it.
Underage gambling is prohibited, and we encourage parents and guardians to take steps to prevent minors from accessing gambling websites.
If children or teenagers share your computer or mobile device, we recommend using parental control software to restrict access to gambling-related content.
We also encourage you to keep account passwords private, avoid sharing login credentials, and log out when you finish using our services.
Our goal is to help maintain a responsible gaming environment while protecting minors from accessing age-restricted activities.