Privacy and Cookies Policy

Introduction

This Privacy and Cookies Policy explains how Dynasty Chain Success Limited (“we”, “us”, or “our”) collects, processes, stores, uses, and protects personal information when you access our website or use our services.

Dynasty Chain Success Limited operates and controls the website and the services made available through it.

We understand the importance of protecting your personal information. This Policy describes what information we may collect, why we need it, how we use it, and the circumstances in which we may share it with other parties.

We may process personal information electronically or manually for account administration, marketing, regulatory compliance, and other legitimate business purposes. This includes personal data covered by the General Data Protection Regulation (EU) 2016/679 (GDPR), where applicable.

Acceptance of This Privacy and Cookies Policy

By registering an account, accessing our website, or providing information to us by telephone, email, post, or another communication method, you acknowledge and accept the terms of this Policy.

This also applies when you access our services through a computer, smartphone, tablet, or another internet-enabled device.

By providing your personal information, you authorise us and our authorised staff, affiliates, subsidiaries, service providers, suppliers, and agents to process it in accordance with this Policy.

We recommend reading this document carefully to understand how we collect, retain, process, use, share, and protect your information.

Changes to This Privacy and Cookies Policy

We may update this Privacy and Cookies Policy whenever necessary to reflect changes in our services, business practices, or applicable requirements.

Any revised version becomes effective immediately after publication on our website. The effective date of the updated Policy will be displayed in the document.

Last updated: 1 September 2020.

We recommend reviewing this page regularly to stay informed about changes to our privacy practices.

Information We Collect

We may collect information when you visit our website, register an account, use our services, communicate with our team, or complete transactions.

The information we collect depends on how you interact with our platform.

Website and Browsing Information

When you visit our website, we may automatically collect technical and usage information, including:

• Your browser type and operating system.
• The website or domain that referred you to our platform.
• The number of visits you make.
• The average time spent on our website.
• The pages and sections you view.
• Information about your device and its technical characteristics.
• Other browsing and usage statistics.

We use this information to understand how visitors interact with our website, evaluate its performance, and improve its content and functionality.

Personal Information

When you apply to register an account, we may request certain personal details, including:

• First and last name.
• Date of birth.
• Gender.
• Residential or correspondence address.
• Email address.
• Telephone number.
• IP address.
• Other information required to create or maintain your account.

We may also request additional information when necessary to verify your identity, administer your account, or meet applicable requirements.

Financial Information

We may collect and process financial information associated with your account and transactions, including:

• Billing information.
• Payment card details.
• Deposit and withdrawal records.
• Payment and banking transaction details.
• Other financial information related to your use of our services.

This information helps us process transactions, manage accounts, and carry out necessary verification procedures.

Information From Other Sources

In certain circumstances, we may obtain information from publicly available sources or authorised third parties.

These sources may include electoral registers, court judgment records, credit reference agencies, and other relevant databases.

We may combine this information with the details you provide to verify your identity, assess credit-related matters where applicable, prevent fraud, and identify potentially unlawful activities, including money laundering.

Account Activity and Communications

We may also collect and store information about your interactions with our services, including:

• Pages and resources you access.
• Website traffic and location-related data.
• IP addresses and device information.
• Betting activity and transaction history.
• Deposit and withdrawal records.
• Communications with our Customer Support team.
• Information collected through cookies and selected third-party websites.

We may routinely analyse account activity, betting transactions, and payment records to improve our services and maintain appropriate operational controls.

Telephone conversations, including betting-related calls and customer service enquiries, may be recorded for staff training, quality assurance, and dispute resolution.

How We Use Your Personal Information

We collect and process personal information to operate our services, manage accounts, process transactions, and fulfil our legal and contractual responsibilities.

Depending on the circumstances, we may use your information for the following purposes.

Account Management and Identity Verification

We use personal information to:

• Create and manage your account.
• Verify your age and identity.
• Check the accuracy of registration details.
• Obtain relevant information from financial institutions or credit reference agencies.
• Maintain and update your account records.

Payments and Transactions

Your information may be used to process deposits, withdrawals, and other account transactions through our banking or payment service providers.

We may also use transaction information to respond to enquiries and investigate payment-related issues.

Providing Our Services

We process relevant information to provide access to our betting services, administer your account, and fulfil our contractual obligations.

This may also include enforcing our agreements, website Terms and Conditions, and other applicable policies.

Legal Compliance and Fraud Prevention

We may process personal information when necessary to:

• Comply with applicable laws and regulatory obligations.
• Investigate suspicious or potentially fraudulent activity.
• Detect and prevent money laundering.
• Identify other unlawful or improper use of our services.
• Report suspected criminal activity to the appropriate authorities.
• Manage credit-related and operational risks.

Service Improvement and Customer Communication

We may use your information to:

• Respond to customer enquiries.
• Improve and personalise our services.
• Conduct customer research and analysis.
• Test website functionality.
• Identify and resolve technical problems.
• Manage website performance and administration.
• Inform you about relevant updates, events, offers, and promotions.

We may work with authorised third-party data processors and professional advisers when necessary to carry out these activities.

Sharing Personal Information With Third Parties

We may disclose personal information to authorised third parties when necessary to verify information, provide our services, protect our business interests, or meet legal and regulatory obligations.

Such disclosures may include sharing information with:

• Credit reference agencies: to obtain information relevant to identity verification, account management, and credit-related assessments.
• Identity verification providers: to confirm the accuracy of personal details submitted during registration or verification.
• Fraud prevention organisations: to investigate suspicious activity and reduce the risk of fraud.
• Debt collection agencies: when outstanding payments must be recovered.
• Legal advisers: when professional assistance is required to enforce our legal rights.
• Regulatory and law enforcement authorities: when disclosure is legally required or permitted.

We may also share information in connection with investigations into suspected unlawful activities, including fraud and money laundering.

If Dynasty Chain Success Limited is acquired by another organisation, or substantially all its assets are transferred, personal information held by us may form part of that transaction.

Credit Reference and Fraud Prevention Checks

We may obtain information from credit reference agencies and fraud prevention organisations when necessary for account verification, credit-related assessments, debt recovery, and the prevention of financial crime.

These checks may help us:

• Verify your identity.
• Assess applications for credit-related services.
• Manage and update account information.
• Locate individuals when necessary for debt recovery.
• Investigate suspected fraud.
• Prevent money laundering and other unlawful activities.

Information obtained or shared during these checks may affect your credit rating.

Records maintained by credit reference agencies may remain on their systems for up to six years after the relevant accounts have been closed.

Marketing Communications

We may use your contact information to inform you about our services, upcoming events, promotions, and special offers that may interest you.

Marketing communications may be delivered through:

• Email.
• SMS or text messages.
• Telephone calls.

We do not disclose your personal information to external third parties for their own marketing purposes.

You can stop receiving marketing communications or update your preferences at any time.

To unsubscribe, use the relevant link in our marketing emails or contact us with your request.

We will stop or adjust marketing communications as soon as reasonably practicable after receiving your instructions.

International Transfers of Personal Information

We operate across multiple jurisdictions, and some of our business activities may take place outside your country of residence.

As a result, your personal information may be transferred to, stored in, or processed in another country.

These transfers may be necessary for payment processing, customer support, account administration, or other services described in this Policy.

We take reasonable steps to ensure that personal information transferred internationally is handled securely and in accordance with this Privacy and Cookies Policy.

By providing your personal information, you acknowledge and agree that it may be transferred, stored, and processed outside your country of residence as described above.

Device Monitoring and Cookies

We may collect technical information about devices used to access our services as part of our security and fraud prevention procedures.

This may include:

• IP address.
• Operating system.
• Device memory information.
• Other relevant technical characteristics.

We also use cookies to understand website activity and provide a more convenient browsing experience.

What Are Cookies?

Cookies are small data files placed on your device by your web browser when you visit a website.

They help websites remember information about visitors, recognise returning users, and maintain certain preferences.

We may use cookies to understand which pages you visit, how often you return, and how you interact with different website features.

Why We Use Cookies

Our cookies may help us:

• Analyse website traffic and visitor behaviour.
• Identify frequently visited pages.
• Improve website content and navigation.
• Remember your preferences.
• Personalise website features.
• Recognise returning visitors.
• Maintain your login session when you navigate between pages.
• Evaluate the effectiveness of website improvements.

Types of Cookies We Use

Visitor Identification Cookies

These cookies use anonymous identifiers to recognise repeat visits and help us analyse visitor behaviour across browsing sessions.

Tracking Cookies

Tracking cookies may identify registered users, maintain active sessions, and connect website activity with relevant account or transaction information.

We may use this information to understand how customers interact with our services and improve their experience.

Customisation Cookies

These cookies help us recognise returning visitors and remember individual preferences so that we can provide a more personalised website experience.

Testing Cookies

We may use testing cookies to display different versions of website content and measure how visitors interact with them.

This information helps us evaluate changes and improve website functionality, including registration-related features.

Analytical Cookies

Analytical cookies collect information about how visitors use our website.

We use the collected data to prepare reports, monitor performance, and identify opportunities for improvement.

Managing Your Cookie Preferences

Most web browsers automatically accept cookies.

However, you can change your browser settings to block or refuse cookies, including essential cookies.

Please be aware that disabling cookies may prevent certain website features from working correctly. Some sections of our services may become unavailable.

Unless you configure your browser to reject cookies, our systems may place cookies on your device when you access or log in to the website.

Third-party services accessible through our website may also use cookies. We do not control the cookies or privacy practices of independent third parties.

Security and Protection of Personal Information

We recognise the importance of protecting the information you share with us.

To reduce the risk of unauthorised access, accidental loss, misuse, disclosure, or unlawful processing, we maintain administrative, technical, and physical safeguards.

These measures are intended to help us protect personal information and maintain its accuracy.

Payment transactions are encrypted using SSL technology.

However, no method of transmitting information over the internet is completely secure.

Although we take reasonable precautions to protect your personal information, we cannot guarantee the security of data while it is being transmitted to our website.

Any information transmitted over the internet is therefore provided at your own risk.

After receiving your information, we use security procedures and protective measures designed to prevent unauthorised access.

Links to Third-Party Websites

Our website may contain links to external websites operated by independent organisations.

These links may provide access to services, resources, or information that could be useful to you.

However, third-party websites operate independently and are not covered by this Privacy and Cookies Policy.

We cannot guarantee the security or confidentiality of information you provide to external websites.

We are not responsible for the privacy policies, activities, practices, or actions of third-party operators.

We recommend reviewing the privacy policies of external websites before sharing personal information with them.

Access to Your Personal Information

Where the General Data Protection Regulation (EU) 2016/679 applies, you may request a copy of personal information that we hold about you.

To make a request, contact us in writing and specify the information you would like to access.

We may charge an administration fee to cover the cost of preparing and providing the requested information, as described in this Policy.

Retention and Disposal of Personal Information

We retain personal information only for as long as necessary to provide our products and services or meet applicable legal requirements.

In certain circumstances, we may need to retain information for an extended or indefinite period.

This may apply to records maintained for responsible gambling, self-exclusion, regulatory compliance, or other obligations.

When personal information is no longer required, we dispose of it using appropriate methods designed to prevent unauthorised access.

Depending on the format, these methods may include:

• Secure shredding of physical documents.
• Approved destruction procedures for other records.
• Appropriate disposal methods for electronically stored information.

Our aim is to ensure that personal information is handled responsibly throughout its lifecycle, from collection and processing to retention and disposal.